AI Controller

The AI Controller provides comprehensive artificial intelligence capabilities including conversation processing, prompt template management, AI agent configuration, and intelligent automation for the VChata platform.

Base Path

/ai

Overview

This controller enables sophisticated AI-powered automation:

🤖 AI Agents - Configure and manage intelligent response agents
📝 Prompt Templates - Create and manage AI prompt templates
🧠 Conversation Processing - Advanced conversation flow management
🎯 Interactive Templates - Dynamic template management with variables
🔄 Debug Tools - Conversation debugging and testing utilities
📊 AI Analytics - Performance tracking and optimization insights

Authentication & Authorization

🔐 All endpoints require valid JWT authentication token
🏢 All operations are scoped to the user’s current organization
👥 Organization membership required for all operations

AI Agents

Create AI Agent

POST /ai/agents/org_abc123
Authorization: Bearer <token>
Content-Type: application/json

{
  "name": "Sales Assistant Bot",
  "description": "AI agent for handling sales conversations",
  "promptTemplateId": "template_123",
  "channels": ["DIRECT_MESSAGE", "COMMENT"],
  "autoResponse": true,
  "responseDelay": 30,
  "maxResponsesPerConversation": 5,
  "businessHoursOnly": false,
  "businessHours": {
    "start": "09:00",
    "end": "17:00",
    "timezone": "America/New_York"
  }
}

{
  "success": true,
  "aiAgent": {
    "id": "agent_123",
    "organizationId": "org_abc123",
    "name": "Sales Assistant Bot",
    "description": "AI agent for handling sales conversations",
    "promptTemplateId": "template_123",
    "channels": ["DIRECT_MESSAGE", "COMMENT"],
    "autoResponse": true,
    "responseDelay": 30,
    "maxResponsesPerConversation": 5,
    "businessHoursOnly": false,
    "businessHours": {
      "start": "09:00",
      "end": "17:00",
      "timezone": "America/New_York"
    },
    "status": "ACTIVE",
    "createdAt": "2024-01-15T10:30:00Z",
    "updatedAt": "2024-01-15T10:30:00Z"
  },
  "message": "AI agent created successfully"
}

Description: Creates a new AI agent for automated conversation handling.

body

object

Show Request Body

name

string

required

Name of the AI agent

description

string

Description of the AI agent’s purpose

promptTemplateId

string

required

ID of the prompt template to use

channels

array

required

Channels the agent responds to (DIRECT_MESSAGE, COMMENT, POST)

autoResponse

boolean

Whether to automatically respond (default: true)

responseDelay

number

Delay in seconds before responding (default: 0)

maxResponsesPerConversation

number

Maximum responses per conversation (default: 10)

businessHoursOnly

boolean

Whether to only respond during business hours (default: false)

businessHours

object

Business hours configuration

start

string

Start time (HH:MM format)

end

string

End time (HH:MM format)

timezone

string

Timezone (e.g., “America/New_York”)

Get AI Agents

GET /ai/agents/org_abc123?status=ACTIVE&channel=DIRECT_MESSAGE
Authorization: Bearer <token>

{
  "success": true,
  "aiAgents": [
    {
      "id": "agent_123",
      "name": "Sales Assistant Bot",
      "description": "AI agent for handling sales conversations",
      "channels": ["DIRECT_MESSAGE", "COMMENT"],
      "autoResponse": true,
      "responseDelay": 30,
      "status": "ACTIVE",
      "conversationCount": 150,
      "averageResponseTime": 2.5,
      "satisfactionScore": 4.2,
      "createdAt": "2024-01-15T10:30:00Z",
      "updatedAt": "2024-01-20T15:30:00Z"
    }
  ],
  "total": 1,
  "message": "AI agents retrieved successfully"
}

Description: Retrieves AI agents with optional filtering.

Update AI Agent

PATCH /ai/agents/org_abc123/agent_123
Authorization: Bearer <token>
Content-Type: application/json

{
  "name": "Updated Sales Assistant Bot",
  "autoResponse": false,
  "responseDelay": 60,
  "businessHoursOnly": true
}

{
  "success": true,
  "aiAgent": {
    "id": "agent_123",
    "name": "Updated Sales Assistant Bot",
    "autoResponse": false,
    "responseDelay": 60,
    "businessHoursOnly": true,
    "updatedAt": "2024-01-20T16:00:00Z"
  },
  "message": "AI agent updated successfully"
}

Description: Updates an existing AI agent configuration.

Delete AI Agent

DELETE /ai/agents/org_abc123/agent_123
Authorization: Bearer <token>

{
  "success": true,
  "message": "AI agent deleted successfully"
}

Description: Permanently deletes an AI agent.

Prompt Templates

Create Prompt Template

POST /ai/templates/org_abc123
Authorization: Bearer <token>
Content-Type: application/json

{
  "name": "Sales Response Template",
  "description": "Template for sales conversation responses",
  "templateContent": "You are a helpful sales assistant for {{companyName}}. Help customers with their inquiries about {{products}}. Be professional and friendly.",
  "inputVariables": ["companyName", "products"],
  "businessInfo": {
    "companyName": "Acme Corp",
    "industry": "Technology",
    "products": ["Product A", "Product B"],
    "services": ["Consulting", "Support"]
  },
  "personalitySettings": {
    "tone": "professional",
    "style": "conversational",
    "expertise": "sales",
    "language": "en"
  },
  "isActive": true
}

{
  "success": true,
  "promptTemplate": {
    "id": "template_123",
    "organizationId": "org_abc123",
    "name": "Sales Response Template",
    "description": "Template for sales conversation responses",
    "templateContent": "You are a helpful sales assistant for {{companyName}}. Help customers with their inquiries about {{products}}. Be professional and friendly.",
    "inputVariables": ["companyName", "products"],
    "businessInfo": {
      "companyName": "Acme Corp",
      "industry": "Technology",
      "products": ["Product A", "Product B"],
      "services": ["Consulting", "Support"]
    },
    "personalitySettings": {
      "tone": "professional",
      "style": "conversational",
      "expertise": "sales",
      "language": "en"
    },
    "isActive": true,
    "usageCount": 0,
    "testCount": 0,
    "createdAt": "2024-01-15T10:30:00Z",
    "updatedAt": "2024-01-15T10:30:00Z"
  },
  "message": "Prompt template created successfully"
}

Description: Creates a new AI prompt template with variables and business context.

body

object

Show Request Body

name

string

required

Name of the prompt template

description

string

Description of the template’s purpose

templateContent

string

required

Template content with variable placeholders ()

inputVariables

array

Array of input variable names

businessInfo

object

Business context information

companyName

string

Company name

industry

string

Industry type

products

array

Array of product names

services

array

Array of service names

personalitySettings

object

AI personality configuration

tone

string

Tone (professional, friendly, casual)

style

string

Style (conversational, formal, technical)

expertise

string

Expertise area (sales, support, marketing)

language

string

Language code (en, es, fr, etc.)

isActive

boolean

Whether the template is active (default: true)

Get Prompt Templates

GET /ai/templates/org_abc123?isActive=true&search=sales&page=1&limit=10
Authorization: Bearer <token>

{
  "success": true,
  "promptTemplates": [
    {
      "id": "template_123",
      "name": "Sales Response Template",
      "description": "Template for sales conversation responses",
      "templateContent": "You are a helpful sales assistant...",
      "inputVariables": ["companyName", "products"],
      "personalitySettings": {
        "tone": "professional",
        "style": "conversational"
      },
      "isActive": true,
      "usageCount": 150,
      "testCount": 25,
      "createdAt": "2024-01-15T10:30:00Z",
      "updatedAt": "2024-01-20T15:30:00Z"
    }
  ],
  "pagination": {
    "total": 1,
    "page": 1,
    "limit": 10,
    "hasMore": false
  },
  "message": "Prompt templates retrieved successfully"
}

Description: Retrieves prompt templates with optional filtering and pagination.

Test Prompt Template

POST /ai/templates/template_123/test
Authorization: Bearer <token>
Content-Type: application/json

{
  "testMessage": "Hi, I'm interested in your products. Can you tell me more?",
  "variables": {
    "companyName": "Acme Corp",
    "products": "our innovative software solutions"
  }
}

{
  "success": true,
  "testResult": {
    "templateId": "template_123",
    "testMessage": "Hi, I'm interested in your products. Can you tell me more?",
    "variables": {
      "companyName": "Acme Corp",
      "products": "our innovative software solutions"
    },
    "response": "Hello! I'd be happy to help you learn more about our innovative software solutions. We offer a comprehensive suite of tools designed to streamline your business operations. Which specific area are you most interested in?",
    "responseTime": 1.2,
    "qualityScore": 0.85,
    "testedAt": "2024-01-20T16:00:00Z"
  },
  "message": "Prompt template tested successfully"
}

Description: Tests a prompt template with sample input and variables.

Interactive Templates

Create Interactive Template

POST /ai/interactive-templates/org_abc123
Authorization: Bearer <token>
Content-Type: application/json

{
  "name": "Dynamic Sales Template",
  "description": "Interactive template with dynamic content generation",
  "templateContent": "You are {{agentName}}, a {{role}} at {{companyName}}. Help customers with {{inquiryType}}.",
  "inputVariables": ["agentName", "role", "companyName", "inquiryType"],
  "businessInfo": {
    "companyName": "Acme Corp",
    "industry": "Technology"
  },
  "abTestVariant": {
    "variant": "A",
    "testId": "test_123",
    "weight": 0.5
  },
  "isActive": true
}

{
  "success": true,
  "interactiveTemplate": {
    "id": "interactive_template_123",
    "organizationId": "org_abc123",
    "name": "Dynamic Sales Template",
    "description": "Interactive template with dynamic content generation",
    "templateContent": "You are {{agentName}}, a {{role}} at {{companyName}}. Help customers with {{inquiryType}}.",
    "inputVariables": ["agentName", "role", "companyName", "inquiryType"],
    "businessInfo": {
      "companyName": "Acme Corp",
      "industry": "Technology"
    },
    "abTestVariant": {
      "variant": "A",
      "testId": "test_123",
      "weight": 0.5
    },
    "isActive": true,
    "createdAt": "2024-01-15T10:30:00Z",
    "updatedAt": "2024-01-15T10:30:00Z"
  },
  "message": "Interactive template created successfully"
}

Description: Creates an interactive prompt template with A/B testing support.

Get Interactive Templates

GET /ai/interactive-templates/org_abc123?testId=test_123&isActive=true
Authorization: Bearer <token>

{
  "success": true,
  "interactiveTemplates": [
    {
      "id": "interactive_template_123",
      "name": "Dynamic Sales Template",
      "description": "Interactive template with dynamic content generation",
      "abTestVariant": {
        "variant": "A",
        "testId": "test_123",
        "weight": 0.5
      },
      "isActive": true,
      "usageCount": 75,
      "performance": {
        "averageResponseTime": 2.1,
        "satisfactionScore": 4.3,
        "conversionRate": 12.5
      },
      "createdAt": "2024-01-15T10:30:00Z",
      "updatedAt": "2024-01-20T15:30:00Z"
    }
  ],
  "total": 1,
  "message": "Interactive templates retrieved successfully"
}

Description: Retrieves interactive templates with performance metrics.

Debug and Testing

Debug Conversation

POST /debug/conversations/org_abc123/debug
Authorization: Bearer <token>
Content-Type: application/json

{
  "agentId": "agent_123",
  "userMessage": "I need help with my order",
  "conversationHistory": [
    {
      "role": "user",
      "content": "Hello"
    },
    {
      "role": "assistant",
      "content": "Hi! How can I help you today?"
    }
  ],
  "debugOptions": {
    "includePrompt": true,
    "includeVariables": true,
    "includeProcessingSteps": true,
    "includePerformance": true
  }
}

{
  "success": true,
  "debugInfo": {
    "agentId": "agent_123",
    "userMessage": "I need help with my order",
    "conversationHistory": [
      {
        "role": "user",
        "content": "Hello"
      },
      {
        "role": "assistant",
        "content": "Hi! How can I help you today?"
      }
    ],
    "processedPrompt": "You are a helpful sales assistant for Acme Corp. Help customers with their inquiries about our products. Be professional and friendly.\n\nConversation History:\nUser: Hello\nAssistant: Hi! How can I help you today?\n\nUser: I need help with my order",
    "variables": {
      "companyName": "Acme Corp",
      "products": "our innovative software solutions"
    },
    "processingSteps": [
      "Template loaded",
      "Variables substituted",
      "Context enhanced",
      "Response generated"
    ],
    "response": "I'd be happy to help you with your order! Could you please provide me with your order number so I can look up the details for you?",
    "performance": {
      "totalTime": 1.8,
      "templateLoadTime": 0.1,
      "variableSubstitutionTime": 0.2,
      "contextEnhancementTime": 0.3,
      "aiGenerationTime": 1.2
    },
    "qualityMetrics": {
      "relevanceScore": 0.92,
      "completenessScore": 0.88,
      "toneScore": 0.95
    },
    "debuggedAt": "2024-01-20T16:00:00Z"
  },
  "message": "Conversation debug completed successfully"
}

Description: Debug a conversation to understand AI processing steps and performance.

AI Status Values

ACTIVE - AI agent is active and responding
PAUSED - AI agent is temporarily paused
INACTIVE - AI agent is inactive
TESTING - AI agent is in testing mode

Channel Types

DIRECT_MESSAGE - Private messages/DMs
COMMENT - Public comments on posts
POST - Direct posts (for posting content)

Error Responses

Common Errors

{
  "success": false,
  "statusCode": 400,
  "message": [
    "name is required",
    "promptTemplateId must be a valid UUID",
    "channels must contain at least one valid channel type"
  ],
  "error": "Bad Request"
}

{
  "success": false,
  "statusCode": 404,
  "message": "AI agent not found or you don't have access",
  "error": "Not Found"
}

{
  "success": false,
  "statusCode": 409,
  "message": "Template name already exists",
  "error": "Conflict"
}

{
  "success": false,
  "statusCode": 502,
  "message": "AI service temporarily unavailable",
  "error": "Bad Gateway"
}

Advanced Features

Multi-Channel Support

AI agents can respond across multiple channels simultaneously:

Unified Responses - Consistent responses across all channels
Channel-Specific Logic - Different behavior per channel type
Cross-Platform Integration - Seamless integration with social media platforms

A/B Testing

Interactive templates support A/B testing:

Variant Management - Multiple template variants
Performance Tracking - Compare variant performance
Automatic Optimization - AI-powered variant selection

Business Hours Management

Timezone Support - Global timezone handling
Custom Hours - Flexible business hour configuration
Holiday Support - Holiday and exception handling
Graceful Degradation - Fallback responses outside business hours

Performance Optimization

Response Caching - Intelligent response caching
Batch Processing - Efficient batch operations
Rate Limiting - Respect API rate limits
Error Recovery - Automatic retry mechanisms

Getting Started

Authentication

Core Services

Content & Social

AI & Automation

Analytics & Insights

Communication

Utilities

Services

AI Controller

AI Controller

Base Path

Overview

Authentication & Authorization

AI Agents

Create AI Agent

Get AI Agents

Update AI Agent

Delete AI Agent

Prompt Templates

Create Prompt Template

Get Prompt Templates

Test Prompt Template

Interactive Templates

Create Interactive Template

Get Interactive Templates

Debug and Testing

Debug Conversation

AI Status Values

Channel Types

Error Responses

Common Errors

Advanced Features

Multi-Channel Support

A/B Testing

Business Hours Management

Performance Optimization

Getting Started

Authentication

Core Services

Content & Social

AI & Automation

Analytics & Insights

Communication

Utilities

Services

​AI Controller

​Base Path

​Overview

​Authentication & Authorization

​AI Agents

​Create AI Agent

​Get AI Agents

​Update AI Agent

​Delete AI Agent

​Prompt Templates

​Create Prompt Template

​Get Prompt Templates

​Test Prompt Template

​Interactive Templates

​Create Interactive Template

​Get Interactive Templates

​Debug and Testing

​Debug Conversation

​AI Status Values

​Channel Types

​Error Responses

​Common Errors

​Advanced Features

​Multi-Channel Support

​A/B Testing

​Business Hours Management

​Performance Optimization

AI Controller

Base Path

Overview

Authentication & Authorization

AI Agents

Create AI Agent

Get AI Agents

Update AI Agent

Delete AI Agent

Prompt Templates

Create Prompt Template

Get Prompt Templates

Test Prompt Template

Interactive Templates

Create Interactive Template

Get Interactive Templates

Debug and Testing

Debug Conversation

AI Status Values

Channel Types

Error Responses

Common Errors

Advanced Features

Multi-Channel Support

A/B Testing

Business Hours Management

Performance Optimization